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Our comprehensive services are designed to streamline revenue collection and safeguard against potential revenue losses.

With our experienced team of professionals by your side, you will have experts that have a deep understanding of the unique financial challenges faced by municipalities. They will provide the necessary knowledge and skills to develop customised solutions that meet your specific objectives.

At Cigicell, we are committed to excellence in all aspects of our work, from identifying and recovering revenue losses to ensuring compliance with all applicable regulations and standards. Our goal is to help municipalities maximise revenue and protect their financial interests, while also simplifying and streamlining their revenue assurance processes.

WHAT WE DO

Revenue Collections

We optimise the revenue collection process by eliminating inefficiencies and ensuring reliable cash flow. Our aim is to support municipalities in ensuring seamless revenue collection for municipal services. We take pride in guaranteeing accurate billing and prompt revenue collection. We achieve this by implementing comprehensive solutions that are tailored to meet municipal needs.

  • Prepaid vending
  • Arrears Collection
  • Bill Payments

Prepaid Vending and Distribution

In the vibrant landscape of South Africa’s utility sector, our Prepaid Vending and Distribution solutions revolutionize the way residents and businesses manage their utility payments. Designed to address the unique challenges and needs of the South African market, our prepaid vending systems offer a seamless and convenient method for accessing essential electricity and water services. With a widespread network of vending points strategically placed across urban centers and rural areas alike, customers can effortlessly purchase utility credits at their convenience, eliminating the hassle of traditional billing systems. Our innovative distribution channels ensure equitable access to vital services, bridging the gap between urban and peri-urban communities. From bustling cities to remote villages, our prepaid vending solutions empower all South Africans to take control of their utility expenses, fostering financial inclusion and enhancing quality of life across the nation.

Arrears Collection

Efficient arrears collection is paramount for municipalities to maintain financial stability and sustain essential services. Our tailored Arrears Collection solutions offer municipalities a strategic approach to recovering overdue payments, ensuring uninterrupted cash flow and bolstering fiscal resilience.

Through a combination of innovative technology and proactive strategies, we streamline the arrears collection process, identifying outstanding payments and implementing targeted interventions to recover them swiftly. Our approach is sensitive to the socioeconomic factors affecting debtors, allowing for tailored communication and resolution strategies that prioritize fair treatment and compliance with regulatory requirements.

By leveraging data analytics and predictive modeling, we identify patterns of non-payment and deploy targeted outreach campaigns to engage debtors and facilitate repayment arrangements. Our transparent and customer-centric approach fosters trust and cooperation, resulting in higher collection rates and reduced delinquencies.

In the face of economic challenges and uncertainties, our Arrears Collection solutions provide municipalities with the tools and expertise needed to navigate financial hurdles and maintain the integrity of public services. With our support, municipalities can effectively manage their revenue streams, uphold financial stability, and continue delivering essential services to the communities they serve.

Bill Payments

Cigicell provides additional pay points in a retail footprint for bill payers in all municipalities to pay their monthly statements. These pay points include corporate and informal independent retailers. Cigicell has also developed an e-commerce platform called UniPay for bills to be paid, this platform offers convenience, reliability and security for bill payers looking to pay their statements from home or work on a device or laptop.

Click the logo below to visit UniPay

WHAT WE DO

Revenue Assurance

Credit Control

Credit control solutions for Municipalities involve a systematic approach to managing debts and ensuring timely collection of revenues. Effective strategies include regular billing, accurate record-keeping, and prompt follow-up on overdue accounts. Tailored software systems can streamline these processes, providing real-time data and analytics to support decision-making.

Indigent Management

Many Municipalities face the challenge of providing adequate services and support to their indigent populations, especially in times of economic hardship or social unrest. Indigent management solutions are designed to help Municipalities address this challenge by offering a range of services, such as:

  • Identification and registration of indigent households
  • Assessment and verification of eligibility for indigent benefits
  • Provision and monitoring of indigent subsidies, such as water, electricity, sanitation, and waste removal
  • Coordination and referral of indigent households to other social programs and agencies
  • Evaluation and reporting of the impact and effectiveness of indigent management interventions

Indigent management solutions can help Municipalities improve their service delivery, reduce their operational costs, enhance their accountability and transparency, and promote the dignity and well-being of their indigent populations.

Meter Funding Model

Cigicell, as a distinguished service provider, is poised to implement the necessary infrastructure for Revenue Enhancement through an innovative This innovative approach allows Cigicell to finance various initiatives critical to revenue enhancement without requiring any capital outlay from the Municipalities. The scope of this funding covers all necessary infrastructure, hardware, human resources, technology, and expertise essential for the successful execution of a project of this magnitude.

Meter Audits

Meter audits are an essential service for Municipalities to ensure that they are collecting the correct amount of revenue from their water and electricity customers. Meter audits involve inspecting, testing and verifying the accuracy and functionality of meters, as well as detecting and correcting any errors, tampering or fraud. By conducting regular meter audits, Municipalities can prevent revenue leakages, improve customer satisfaction and trust, and optimize their resource management and planning.

Data Quality in Municipalities

One of the main challenges faced by Municipalities is ensuring the accuracy and completeness of their revenue data. Poor data quality can lead to errors, inefficiencies, and lost opportunities for improving service delivery and citizen satisfaction. To address this issue, Municipalities need to implement effective data quality management practices that involve defining data quality standards, measuring data quality performance, identifying and resolving data quality issues, and monitoring and reporting on data quality outcomes. By improving data quality in revenue collection, Municipalities can enhance their financial sustainability, accountability, and transparency.